Leatherback Gear stands behind the quality of our products by offering a simple return process. We will refund or exchange new and unused merchandise purchased from www.leatherbackgear.com within 14 days of purchase. Simply contact us at info@leatherbackgear.com and we will reply promptly with return instructions. Please note that refunds and returns will only apply to purchases made directly through www.leatherbackgear.com with the use of a Leatherback Gear issued invoice number. All refunds will be charged to the original form of payment or as online credit. In the case of any return or exchange, the customer will be responsible for all shipping fees that are incurred during the process; those customers located outside of the U.S. will also be subject to all shipping charges, duties, and taxes per their countries Import policies. For your own benefit, please be sure to retain tracking information and appropriate insurance coverage when shipping items back to Leatherback Gear Your refund will be authorized upon receipt of receiving your returned item. Leatherback Gear reserves the right to deny a refund based on damaged or worn state of the product upon return. All refunds will be inspected and can take up to 5 days once received by our shipping warehouse to be eligible for refund. Please note that price adjustments on previously purchased merchandise are not offered. Leatherback Gear reserves the right to modify its return and exchange policy at any time.